Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 2–4 business days. Delivery times vary depending on product availability, supplier location, and destination.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be emailed when available.

Why did my items arrive separately?

Some items may ship separately depending on supplier location and product availability.

Can I cancel my order?

Orders may only be cancelled before they are processed. Please contact us as soon as possible if you need to request a cancellation.

Do you accept returns?

Eligible items may be returned according to our return policy if they are unused and in original condition.

What if my item arrives damaged?

Please contact us within 7 days of delivery with your order number and photos of the damaged item.

How can I contact you?

You can contact us at support@shopaurichouse.com.